CUSTOMER SERVICE

FAQ

 

01

Are these mens sizes or womens sizes?

 

Usolz sizing is unisex, therefore they do not follow any gender sizing. However, unintentionally they do follow closer to womens sizes. Please check sizing chart for more accurate sizing measurements

03

How long does shipping take?

 

Within NZ shipping usually takes between 3-5 days after payment has been cleared, international 5-10 days. Please note that all New Zealand packages are tracked, however international packages are just sent standard post. Please allow one day for processing. We do not ship out on public holidays or weekends, therefore packages will be sent out the next working day. 

05

Currency

 

All pricing is in New Zealand dollars.

02

 

Are they wide fitting?

 

They are made a little wider than normal sizing. 

 

The sandals are made of 100%EVA rubber so that allows for the sandals to stretch to fit.

04

Can I track my order ?

 

Yes, once packages have been sent out. The customer will be notified of or tracking number via email or text message. Please allow a day for processing of order. 

06

Return, refunds and exchanges.

We reserve the right to refuse refunds.

If you wish to exchange your order we are happy to do so; please note the following conditions apply;

You are responsible for return shipping costs.

All returned items must be in brand new condition.

We are not responsible for items lost in the process of being returned to us.

CONTACT US

Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: usolz2017@gmail.com

or fill in our contact form:

2017 Usolz limited